Refunds & Exchanges

Due to hygiene reasons unfortunately Lorenza Jewellery online store cannot accept refunds or exchanges if you change your mind.  Please choose carefully.

Great care is taken to ensure your goods arrive safe and sound.  In the unfortunate event something has been damaged in transit, please contact us immediately by email – lorenzajewel@gmail.com so that we can help resolve the problem.

RETURN POSTAGE WILL BE THE RESPONSIBILITY OF THE PURCHASER.